No Return / Final Sale Policy
The Etched Grove — Return & Refund Policy
Because our products are custom-made, personalized, engraved, or made to order, all sales are final.
We do not accept returns, exchanges, cancellations, or refunds once an order has been placed and production has started. This includes, but is not limited to:
- Custom engraved hats
- Leather patch hats
- Custom tumblers
- Cutting boards
- Any product with names, logos, images, designs, dates, business information, or personalized engraving
- Any approved custom order
Please review all spelling, names, artwork, upload files, notes, product options, colors, quantities, and engraving details before placing your order.
Customer-Provided Artwork, Notes, and Files
Customers are responsible for making sure any uploaded image, logo, design, or written engraving note is correct and high quality.
The Etched Grove is not responsible for errors caused by:
- Misspelled names or words submitted by the customer
- Incorrect dates, numbers, logos, or business information
- Low-quality, blurry, or incomplete uploaded images
- Customer-selected product options
- Customer approval of a proof, mockup, or design
Damaged, Defective, or Incorrect Orders
We stand behind our work. If your order arrives damaged, defective, or incorrect due to an error made by The Etched Grove, contact us within 3 days of delivery or pickup.
Please include:
- Your name
- Order number
- Photos of the item
- A description of the issue
If we confirm that the mistake was made by The Etched Grove, we may offer a replacement, repair, store credit, or refund at our discretion.
Shipping Damage
If your item is damaged during shipping, please contact us within 3 days of delivery with photos of the damaged product and packaging. We will review the issue and work with you on the next step.
Order Cancellations
Orders may only be cancelled before production has started. Once materials have been prepared, engraved, cut, printed, patched, or customized, the order cannot be cancelled or refunded.
Local Pickup Orders
Local pickup orders should be inspected at pickup. Once the item is accepted and leaves pickup, the sale is final unless there is a confirmed defect or mistake caused by The Etched Grove.
Final Sale Notice
By placing an order with The Etched Grove, you agree that your custom order is made specifically for you and is final sale.