Refund policy

No Return / All Sales Final Policy

At The Etched Grove, every hat patch we create is custom-made to order. Because of the personalized nature of our products, all sales are final.

No Returns or Exchanges

• We do not accept returns, refunds, or exchanges once an order has been placed.

• Each patch is made specifically for you, and therefore cannot be resold or repurposed.

Order Accuracy

• Please double-check your design, text, colors, and details before submitting your order. We are not responsible for errors made by the customer during the ordering process.

Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the issue.

• We will gladly replace the item if the damage or defect is due to our error.

Shipping Issues

• We are not responsible for lost, delayed, or stolen packages once they have been handed over to the shipping carrier.

• If this occurs, please file a claim directly with the carrier.

By completing your purchase, you acknowledge and agree to this No Return / All Sales Final Policy.